Vehicle Service Policy

# VEHICLE RENTAL SERVICE POLICY – VAHANMART

**Last Updated:** [Insert Date]

This Vehicle Rental Service Policy ("Policy") governs the usage, responsibilities, and operational rules applicable to all vehicle rentals booked through VahanMart, operated by **Ommify Technologies Pvt. Ltd.**, having its registered office at:

701 NDM-2, Netaji Subhash Place, New Delhi – 110034, India
Email: [hello@vahanmart.ai](mailto:hello@vahanmart.ai)
Phone: +91 9810023357

This Policy forms an integral part of the Terms & Conditions and must be read along with the Payment & Refund Policy and Privacy Policy.

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1. ROLE OF PLATFORM

• VahanMart acts as a **technology-enabled marketplace** connecting Users (renters) with Vendors (vehicle providers).
• The Company does **not own or operate vehicles**, unless explicitly stated.
• The rental agreement is primarily between the **User and the Vendor**.

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2. ELIGIBILITY FOR RENTAL

Users must:

• Be at least 18 years of age (or as per legal driving age requirements)
• Possess a **valid driving license** (India or International Driving Permit, as applicable)
• Provide valid government ID proof
• Pass KYC/verification checks if required

The Company reserves the right to deny bookings if verification fails.

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3. BOOKING & CONFIRMATION

• Bookings are confirmed only after **successful payment**
• Users must review vehicle details, inclusions, and terms before booking
• Any special requirements must be communicated at the time of booking

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4. VEHICLE USAGE RULES

Users agree to:

• Use the vehicle **only for lawful purposes**
• Not use the vehicle for:

• Illegal activities
• Racing, stunts, or off-road use (unless explicitly allowed)
• Sub-renting or commercial use without permission
• Follow all traffic laws and regulations

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5. DRIVER RESPONSIBILITY

• Only the **authorized driver(s)** may operate the vehicle
• Driver must carry valid documents at all times
• Any violation (traffic fines, penalties, challans) is the **User’s responsibility**

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6. VEHICLE CONDITION & INSPECTION

6.1 At Pickup

• Users must inspect the vehicle at the time of delivery/pickup
• Any existing damages must be reported immediately

6.2 During Rental

• User must maintain the vehicle in reasonable condition
• Regular checks (fuel, tire, etc.) are the User’s responsibility

6.3 At Return

• Vehicle must be returned in the same condition (excluding normal wear & tear)

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7. FUEL POLICY

• Fuel policy (full-to-full / as provided) will be specified in booking details
• Any deviation may result in additional charges

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8. RENTAL PERIOD & EXTENSION

• Rental duration is as per confirmed booking
• Late return may attract **additional hourly/daily charges**
• Extension requests must be made in advance and are subject to availability

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9. SECURITY DEPOSIT

• A refundable **security deposit** may be required
• Deposit amount and conditions will be shown at booking
• Deductions may be made for:

• Damages
• Late return
• Traffic violations

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10. DAMAGE & LIABILITY

• User is responsible for any damage during the rental period
• Insurance (if applicable) will be subject to policy terms
• Costs not covered by insurance must be borne by the User

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11. ACCIDENTS & BREAKDOWNS

In case of accident or breakdown:

• Inform the Vendor and VahanMart immediately
• Do not abandon the vehicle
• Cooperate with insurance and legal processes

The Company is not liable for losses arising from such incidents.

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12. INSURANCE

• Vehicles may be covered under third-party/comprehensive insurance
• Coverage details vary by Vendor
• User must comply with all insurance conditions

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13. CANCELLATION & REFUND

• Governed by the **Payment Terms & Refund Policy**
• Special bookings (e.g., Chardham, Leh trips) are **non-refundable**

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14. PROHIBITED CONDUCT

Users shall not:

• Drive under influence of alcohol/drugs
• Overload the vehicle beyond capacity
• Tamper with vehicle systems
• Use forged documents

Violation may result in:

• Immediate termination of rental
• Forfeiture of deposit
• Legal action

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15. VENDOR OBLIGATIONS

Vendors are responsible for:

• Providing roadworthy, insured vehicles
• Accurate listing details
• Timely delivery and support

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16. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• The Company is not liable for:

• Accidents or injuries
• Vehicle performance issues
• Third-party disputes

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17. INDEMNITY

User agrees to indemnify the Company against claims arising from:

• Misuse of vehicle
• Legal violations
• Breach of this Policy

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18. FORCE MAJEURE

The Company shall not be liable for failure to perform due to events beyond control, including:

• Natural disasters
• Government restrictions
• Strikes or disruptions

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19. GOVERNING LAW

This Policy shall be governed by the laws of India. Courts in New Delhi shall have jurisdiction.

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20. CONTACT

For support or disputes:

Email: [hello@vahanmart.ai](mailto:hello@vahanmart.ai)
Phone: +91 9810023357

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21. ACCEPTANCE

By booking a vehicle on VahanMart, you agree to this Vehicle Rental Service Policy.