General Terms of Service
Last updated: 07-04-2026
# TERMS AND CONDITIONS – VAHANMART
**Last Updated:** [Insert Date]
1. INTRODUCTION
These Terms and Conditions ("Terms") govern your use of the VahanMart platform, owned and operated by **Ommify Technologies Pvt. Ltd.**, having its registered office at:
701 NDM-2, Netaji Subhash Place, New Delhi – 110034, India
Email: [hello@vahanmart.ai](mailto:hello@vahanmart.ai)
Phone: +91 9810023357
By accessing or using VahanMart ("Platform"), you agree to be bound by these Terms.
---
2. NATURE OF PLATFORM
VahanMart is a **vehicle rental marketplace platform** that connects:
- Vehicle owners/providers ("Vendors")
- Customers seeking vehicle rentals ("Users")
The Company acts only as an **intermediary platform** and does not own, control, or operate vehicles listed unless explicitly stated.
---
3. ELIGIBILITY
You must:
- Be at least 18 years old
- Provide accurate and complete information
- Have valid identification and driving license (for rentals)
---
4. USER ACCOUNTS
- You are responsible for maintaining account confidentiality
- All activities under your account are your responsibility
- Providing false information may lead to suspension
---
5. BOOKINGS & PAYMENTS
5.1 Booking
- All bookings are subject to availability
- Booking confirmation is provided via platform/email
5.2 Pricing
- Prices are determined by Vendors
- Platform may charge convenience/service fees
5.3 Payments
- Payments must be made through authorized payment gateways
- Company is not liable for payment gateway failures
---
6. CANCELLATION & REFUND POLICY
- Cancellation terms may vary by Vendor
- Refund timelines depend on payment provider
- Platform may deduct service charges where applicable
---
7. USER RESPONSIBILITIES (RENTERS)
You agree to:
- Use vehicles lawfully and responsibly
- Hold a valid driving license
- Not use vehicles for illegal activities
- Return vehicles in agreed condition
- Bear costs for damages, fines, or penalties
---
8. VENDOR RESPONSIBILITIES
Vendors must:
- Provide accurate vehicle information
- Ensure vehicles are roadworthy and insured
- Comply with all transport and legal regulations
- Honor confirmed bookings
---
9. LIABILITY DISCLAIMER
- The Company is only a **technology intermediary**
- We do not guarantee vehicle condition, availability, or performance
- Any disputes are primarily between User and Vendor
To the maximum extent permitted by law, the Company shall not be liable for:
- Accidents, damages, or injuries
- Loss of property
- Delays or cancellations
---
10. INSURANCE & DAMAGES
- Vehicles may be covered under Vendor insurance policies
- Users are liable for damages not covered by insurance
- Security deposits may be applicable
---
11. PROHIBITED USE
You agree not to:
- Violate laws or regulations
- Misuse the platform
- Attempt fraud or payment abuse
- Reverse engineer or hack the platform
---
12. INTELLECTUAL PROPERTY
All content on the platform is owned by the Company or licensed to it.
You may not copy, reproduce, or distribute without permission.
---
13. TERMINATION
We may suspend or terminate access if:
- Terms are violated
- Fraudulent or suspicious activity is detected
---
14. PRIVACY
Your use of the platform is also governed by our Privacy Policy.
---
15. THIRD-PARTY SERVICES
The platform may use third-party services (payments, maps, etc.).
We are not responsible for their performance.
---
16. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of India.
Courts in New Delhi shall have exclusive jurisdiction.
---
17. DISPUTE RESOLUTION
- Parties agree to attempt amicable resolution first
- If unresolved, disputes may be referred to arbitration under Indian law
---
18. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- Liability is limited to the amount paid for the service
- No indirect or consequential damages shall be covered
---
19. INDEMNIFICATION
You agree to indemnify and hold harmless the Company from any claims arising from:
- Misuse of platform
- Violation of laws
- Breach of these Terms
---
20. MODIFICATIONS
We may update these Terms at any time.
Continued use constitutes acceptance of updated Terms.
---
21. CONTACT INFORMATION
For queries:
Email: [hello@vahanmart.ai](mailto:hello@vahanmart.ai)
Phone: +91 9810023357
---
22. ACKNOWLEDGEMENT
By using VahanMart, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.