Privacy Policy

PRIVACY POLICY – VAHANMART

Last Updated: 07-04-2026

#1. INTRODUCTION#

This Privacy Policy describes how Ommify Technologies Pvt. Ltd., having its registered office at:

701 NDM-2, Netaji Subhash Place, New Delhi – 110034, India
Email: hello@vahanmart.ai

Phone: +91 9810023357

(“Company”, “we”, “our”, or “us”) collects, uses, processes, stores, and protects your personal data when you use the VahanMart platform, website, mobile applications, and related services (“Services”).

We are committed to protecting your privacy in accordance with:

India’s Digital Personal Data Protection Act, 2023 (DPDP Act)
Information Technology Act, 2000 & SPDI Rules, 2011
General Data Protection Regulation (GDPR) for EU users
Other applicable global data protection laws
2. DEFINITIONS
Personal Data: Any information that identifies or can identify an individual (e.g., name, phone, email, location)
User / You: Any individual using our Services
Processing: Collection, storage, use, sharing, or deletion of data
Data Principal / Data Subject: The individual whose data is collected
3. DATA WE COLLECT

We collect only the data necessary to provide our services:

a) Information You Provide
Name, phone number, email
Address and location details
Vehicle details (if applicable)
Documents required for services
Payment-related information (processed via secure gateways)
b) Automatically Collected Data
IP address, device type
Browser type and usage behavior
Cookies and tracking data
c) Third-Party Data
Data from partners, service providers, or integrations (if authorized)
4. PURPOSE OF DATA COLLECTION

We collect and process your data only for legitimate and specified purposes, including:

Providing services booked by you
Processing transactions
Customer support and communication
Improving platform performance
Legal and regulatory compliance

👉 We do NOT sell your personal data to any third party.
👉 Data is used only to fulfill services requested by you or as legally required.

This aligns with the principle of purpose limitation and data minimization under both Indian law and GDPR

5. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Economic Area (EEA), we process data based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests (where applicable)
6. CONSENT

By using our Services, you:

Consent to data collection and processing
Agree to this Privacy Policy

You may withdraw consent at any time by contacting us.

7. DATA SHARING & DISCLOSURE

We may share your data only in the following cases:

With service providers/vendors necessary to deliver services
With payment processors
With government authorities, if required by law
With affiliates, under strict confidentiality

We do not sell, rent, or trade your personal data to any third party.

8. DATA RETENTION

We retain your data only for as long as necessary:

To provide services
To comply with legal obligations
To resolve disputes

After this, data is securely deleted or anonymized.

9. DATA SECURITY

We implement reasonable security practices including:

Encryption and secure servers
Access controls and authentication
Regular security audits

As required under Indian IT laws and global standards

10. YOUR RIGHTS
Under Indian Law (DPDP Act)

You have the right to:

Access your data
Correct inaccuracies
Request deletion
Withdraw consent
File complaints
Under GDPR (EU Users)

You have the right to:

Access, rectify, or erase data
Data portability
Restrict or object to processing
Lodge complaint with authorities
11. COOKIES POLICY

We use cookies to:

Improve user experience
Analyze usage
Personalize services

You may control cookies via browser settings.

12. CHILDREN’S PRIVACY

We do not knowingly collect data from children without parental consent, as required under applicable laws.

13. CROSS-BORDER DATA TRANSFER

Your data may be processed outside India. We ensure:

Adequate safeguards
Compliance with international data protection laws
14. THIRD-PARTY LINKS

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

15. GRIEVANCE OFFICER

In accordance with Indian law, you may contact our Grievance Officer:

Email: hello@vahanmart.ai

Phone: +91 9810023357
Address: 701 NDM-2, Netaji Subhash Place, New Delhi – 110034

We will address your concerns within a reasonable time.

16. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be:

Posted on this page
Notified via email or platform (if required)
17. CONTACT US

For any privacy-related queries:

📧 hello@vahanmart.ai

📞 +91 9810023357

18. DECLARATION

By using VahanMart, you acknowledge that:

You have read and understood this Privacy Policy
You agree to the collection and use of your data as described