Payment Policy
Last updated: 07-04-2026
# PAYMENT TERMS AND REFUND POLICY – VAHANMART
**Last Updated:** [Insert Date]
This Payment Terms and Refund Policy ("Policy") forms an integral part of the Terms and Conditions of VahanMart, operated by **Ommify Technologies Pvt. Ltd.**
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1. PAYMENT TERMS
1.1 Pricing
- All prices for vehicle rentals and related services are displayed on the platform at the time of booking.
- The final payable amount will be as shown on the **system-generated quote and booking page**.
1.2 Binding Price
- The price displayed at checkout/booking confirmation shall be considered **final and binding**.
- Any additional charges (if applicable) such as tolls, parking, interstate taxes, or extra usage will be communicated separately.
1.3 Payment Method
- Payments must be made through authorized payment gateways available on the platform.
- VahanMart does not store sensitive payment information.
1.4 Booking Confirmation
- A booking is confirmed only upon successful payment.
- Failure of payment may result in cancellation of booking.
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2. REFUND & CANCELLATION POLICY
Refunds are applicable only when a booking is cancelled as per the timelines below:
2.1 Standard Bookings
- **More than 3 days before booking date:** 100% refund
- **Between 3 days to 24 hours before booking:** 50% refund
- **Less than 24 hours before booking:** No refund
2.2 Advance Cancellation (7 Days or More)
- If a booking is cancelled **7 days or more in advance**, a **full (100%) refund** will be processed.
2.3 No Refund Cases
No refund shall be provided in the following situations:
- Cancellation less than 24 hours before booking start time
- No-show by the user
- Violation of terms or misuse of service
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3. SPECIAL BOOKINGS (STRICT NO REFUND)
The following categories are considered **special bookings** and are strictly **non-refundable under any circumstances**:
- Chardham Yatra bookings
- Leh / Ladakh trips
- Any other long-duration or customized travel packages marked as “No Refund” on the platform
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4. REFUND PROCESS
- Refunds (if applicable) will be processed to the original payment method
- Refund timelines may vary depending on the payment provider (typically 5–10 business days)
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5. SERVICE FEES
- Platform convenience or service fees may be **non-refundable**, unless otherwise specified
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6. FORCE MAJEURE
No refunds shall be guaranteed for cancellations or disruptions caused due to events beyond control, including but not limited to:
- Natural disasters
- Government restrictions
- Strikes or road closures
Refunds in such cases will be handled at the discretion of the Company or Vendor.
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7. MODIFICATIONS
VahanMart reserves the right to modify this Policy at any time. Updates will be reflected on the platform.
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8. CONTACT
For any payment or refund-related queries:
Email: [hello@vahanmart.ai](mailto:hello@vahanmart.ai)
Phone: +91 9810023357
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9. ACCEPTANCE
By making a booking on VahanMart, you acknowledge that you have read, understood, and agreed to this Payment Terms and Refund Policy.